Terms and conditions

How to shop with us

To make a purchase on www.greatcoffee.dk you through 5 steps.
1.  Find the item you want and put them in the shopping cart, then go to the checkout.
2.  Enter your personal information and create a user account 3. Vælg betalingsmåde
3.  Accept our terms and conditions
4. Choose Payment method and make a safe payment with Epay.
5. Click return to great coffee, to get your order confirmation (will also be sent through email)

 

Ordering
At www.greatcoffee.dk you can order products through our website. If you have requests for items not on the page, feel free to contact us. We also sell items in our physical store, located at this address: Klostergade 32 H, st. (Courtyard) 8000 Aarhus C

All prices are incl. VAT and other taxes. Prices are current prices.

When you trade with www.greatcoffee.dk agreements are entered in Danish and English It is not possible to view previous orders when logging on the website. If you wish to receive a copy of your order confirmation, please send an email to soren@greatcoffee.dk.

Prices are subject to availability of goods, price changes and errors.

Coffee Roasting:

All of our coffee is roasted to order, and we try to avoid carrying items in stock that will be aging. We currently roast on Mondays and Tuesdays, and ship orders on Wednesdays.

Payment

At www.greatcoffee.dk you can pay with:

• Dankort
•  International cards: MasterCard, Maestro, Visa, Visa Electron, V Pay, JCB, UnionPay, American Express • Payment by bank transfer

There are no charges for payment of www.greatcoffee.dk

The amount is first raised on your card when goods are shipped from www.greatcoffee.dk There can never be deducted an amount greater than what you have approved.

 

Shipping

To get your goods delivered, you pay shipping. The freight depends on package weight and size.

Below you can see what your shipping costs:

DENMARK
0-0,5 kg. 25 kr.
0,5-1 kg. 35 kr.
1-2 kg 46 kr.
2-3 kg. 58 kr.
3-4 kg. 82 kr.
over 4 kg. 125 kr.
 EUROPE, THE FAROE ISLANDS AND GREENLAND
0-0,25 kg. 69 kr.
0,5-0,75 kg. 104 kr.
1-1,5 kg. 158 kr.
1,75-4 kg. 338 kr.
4,25-8 kg. 469 kr.
ALL OTHER COUNTRIES
0-0,25 kg. 77 kr.
0,5-0,75 kg. 127 kr.
1-1,5 kg. 209 kr.
1,75-4 kg. 520 kr.
4,25-8 kg. 875 kr.

Delivery

Delivery is handled by Post Danmark. We deliver to Denmark and most of the world. Delivery time is 1-3 days in Denmark. Delivery abroad can take from 4 to 27 days.

 

Returns
You have 14 days to cancel when you shop at www.greatcoffee.dk. The right of withdrawal begins the day you received the goods.

The right of withdrawal can only be exploited if the item is returned in the same condition and quantity. The right of withdrawal lapses Therefore, if you use the product in a way that obviously significantly reduce the sales value.

If you regret your purchase, the goods must be sent to:

Klostergade 32 H, st. (Courtyard) 8000 Aarhus C

You can also cancel the order by refusing to accept it or drop it off personally at the above address.

If you regret your purchase, you of course get the amount you have paid us back. The amount will be transferred to the card you paid with or on your bank account when we receive the returned item and verified that it meets the rules for withdrawal.

The only expense you have when you undo a purchase, is the postage to send the item back to us.

What should I send back?
You must attach a copy of the order confirmation.

Warranty
When you shop at www.greatcoffee.dk you have the 24 month warranty. This means that you either get it repaired or replaced, refund or reduction in price, depending on the specific situation.

Of course it is a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behavior.

How soon should I advertise?
You must complain within “reasonable time” after you have discovered the defect in the product. We recommend that you advertise as soon as possible. If you advertise within two months after the defect is discovered, the complaint will always be timely.

We reimburse reasonable freight costs

If the complaint is justified we will refund your (reasonable) shipping costs to send the product back to us.
The product must be sent to: Klostergade 32 H, st. (Courtyard) 8000 Aarhus C

We need the following information when you send the item to us

When you return the product be sure to enclose the order confirmation or invoice and a detailed error description.

Note We do not accept packages sent by fax. after the claim or the like.
Remember that the product must always be returned in proper packaging and get a receipt for shipment, so we can reimburse your shipping costs.
Privacy Policy

For you to agree with us on www.greatcoffee.dk, we need the following information:

• Name
• Address
• Telephone
• E-mail address

We record your personal information in order to deliver goods to you.

Personal information registered with great coffee Consulting v / Soren Stiller Markussen are kept for five years, after which the data are deleted.

When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why.

The Director is responsible for data and has access to the information recorded about you.

We store and transmit customer information is not encrypted.

Data submitted to www.greatcoffee.dk is not transmitted or sold in any way to third parties, and we will not store any sensitive personal information.

Cookies
At www.greatcoffee.dk use cookies in order to optimize the website and its functionality, thus making your visit as easy as possible for you.

You can always delete cookies from your computer. How depends on your browser.

Log statistics
We use a log statistics on www.greatcoffee.dk which means that a statistical system collects information that can give a statistical picture of how many visitors we have, where they come from and where the site is vacated, etc..
Log statistics are solely for the purpose of optimizing www.greatcoffee.dk.